FAQ

How do I request a shipment?
What is included in my shipment?
How long is my shipment request valid for?
Can I have my package sent as a gift?
When is the best time to request a shipment?
Can I return an item I bought from another seller?
Can my package ship home without tracking?
How often should I request a shipment?
My ESUS package is showing delivered but is not in my drive. Why?

 

What types of payments do you accept?
What is the cost of shipping for my package to be shipped home?

 

GET IT SHIPPED INTERNATIONAL

- The cost of your shipment is dependent on 3 criteria – shipping location, dimensions, and weight. After requesting a shipment, a GISI team member will respond via email with the cost. GISI uses the following delivery options: FedEx, UPS, and DHL. (Return to top)

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GET IT SHIPPED INTERNATIONAL TERMS & FAQs

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Terms

- By using Get It Shipped International LLC (hereafter, “we” or “our Service”), you agree to be bound by the following terms and conditions (“Terms of Service”).

We reserve the right to change the Terms of Service without notice. Any new features that alter the current Service shall be subject to the Terms of Service. Continued use of our Service after any changes shall constitute your consent to such changes.

We reserve the right to limit your Account access or terminate your Account if we believe that you have violated any of the Terms of Service described here.

Account Terms

To use our Service:

1. You must be at least eighteen years of age to use our storage service.

2. You must provide your full name, as well as any other information requested during or after the signup process, such as a valid email address.

3. You may not use our Service for any purpose that is illegal under the laws of Vermont or the United States, or the laws of the destination country.

4. You may not share your account.

You are responsible for the security of your Account and password. We are not liable for any loss or damage that results from failure to keep this information secure.

Registration

To register an Account:

You must use your full name, physical address, email address, and telephone number.

Your information will never be used for any purpose except to fulfill the Service. Your information will never be sold.

We reserve the right to terminate your Account access or close your Account if we believe that any information which you have provided is falsified.

Payments / Pricing

Payments are only in US dollars.

Payments for memberships/ subscriptions, tax-free buying services, online store orders, and fulfilled services are non-refundable.

We will collect payment for all shipping costs at the time that you request the shipment of your items. Your items cannot be shipped prior to payment.

We reserve the right to change prices for our Service without advance notice.

We reserve the right to limit your Account access or terminate your Account if we believe that you have failed to make payments in the specified manner.

Our Facility

After you have registered an Account, you will be assigned a unique Account number. Please add our full shipping address, including your unique Account number, to any purchasing websites you use. For example, if your Account number were “000,” then you would write the following address:

Get It Shipped 000

20 Winter Sport Lane Suite 115

Williston, VT 05495-8145

USA

Do not write “000” when shipping items to our Facility. This is an example only. Use your unique Account number.

Our Service begins when your item is physically delivered to the Facility at the specified address for your Account. We are not responsible for items which are undelivered, or items which are damaged prior to their delivery to our Facility, for any reason. Any problems related to the condition of your items prior to their delivery are solely between you and the vendor of the items.

Our Service is limited to handling, storing, scanning, photograph and shipping your items. All items that you ship using our Service are solely your property, and the condition of such items is solely your responsibility.

We agree to provide reasonable measures to keep your items protected and secure at our Facility.

We will store your items at no charge to you, for as long as you maintain an active Account. Items will be considered abandoned if a new account has not been established within 30 days of the expiration or termination of your Account. Abandoned items will be discarded and cannot be recovered.

Our Facility is not open to the public, including customers. Items and shipments may not be picked up from the Facility except by our carriers.

Shipping Conditions

Our Service only covers the shipment of parcels. We reserve the right to refuse to ship or store other items and packages.

We use standard U.S. units of measurement for shipments.

At your request, we will prepare your items for shipment, using appropriate and reasonable measures including a suitable shipping box. We will collect payment for all one-time costs of shipment at the time that you request the shipment of your items.

After we receive a request for shipment, we will pack the items which you have requested. We will then make a final measurement of the parcel’s dimensions and weight, then present this to you along with available shipping options.

After submitting a request for shipment, you may cancel the request. If we have begun to process the shipment request prior to your cancellation request, we will bill a charge of $10 to your account. If the shipment has already been picked up by our carriers, then we will be unable to comply with your cancellation request.

We reserve the right to reject shipment requests that cannot be completed for any reason, including physical size limits, or failure to pay shipment quotes.

We support only the shipping methods described on our website.

Please make sure your seller ships your item(s) securely. We inspect your items for noticeable damage, and any issues will be reported to you immediately via email, or a comment added to the photo in your account drive.

GISI is not responsible for any lost or incorrect items sent in the initial shipment to us. Please defer to your seller and the carrier.

Duties and taxes are the responsibility of the GISI member of the consignee country.

Prohibited Items

You may not use our Service to store or ship any prohibited items. These include, but are not limited to, the following under your country’s acceptance policies:

• Guns, explosives, and related items, including ammunition, parts, and imitations or replicas. Such items include, but are not limited to, magazines, rifles, reloading presses, firecrackers, paintball guns, etc.

• Aerosols and other pressurized substances. Such items include, but are not limited to, hair spray, spray deodorant, and spray paint.

• Chemical, corrosive, radioactive, or toxic items and substances. Such items include herbicides, pesticides, and transuranic waste.

• Combustible or flammable items or substances of any kind. Such items include, but are not limited to, gasoline, nail polish, paint, and used tools which may contain fuel fumes.

• Lithium metal batteries.

• Any items which are prohibited by our carriers.

• Any items which are illegal to ship in the U.S. or the destination address, or which are otherwise prohibited by any law, regulation, state, or local government at our Facility or the destination address.

• Any other item or substance which we determine to be potentially dangerous, hazardous, or illegal.

If we receive any prohibited items on your behalf, we will inform you immediately.

We are not liable for any financial damages which may result from discarding prohibited items. (Return to top)

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What happens if my account expires?